Privacy Policy
Pepperose LTD (“we”, “us”) is the data controller for personal data processed through FlirtMuse at flirtmuse.com. This Privacy Policy explains what we collect, why we use it, how long we keep it, and your rights. We do not sell your personal data.
1. Data we collect
- Account & identity data: email address, subscriber identifiers, and subscription status provided through our authentication partner (LC2).
- Usage & content data: chat messages, persona interactions, custom companion settings, credit balance, purchase history, and support correspondence.
- Technical data: IP address, browser type, device identifiers, session data, and referral information.
- Payment data: transaction IDs, amounts, currency, and payment status. Full card numbers are processed by our payment service provider (PSP) and are not stored on our servers.
- Cookies & local storage: see our Cookie Policy.
2. How we use your data
We process personal data to:
- provide, operate, and improve the chat service;
- authenticate you and manage your account and credits;
- process payments and prevent fraud;
- enforce our Acceptable Use Policy and protect users;
- comply with legal obligations and respond to lawful requests;
- send service-related communications (e.g. access links, purchase confirmations).
We do not send marketing emails without your consent where consent is required by law.
3. AI processing
Messages you send may be transmitted to third-party AI providers to generate responses. We contractually require providers to process data only to deliver the service. AI output may be logged for safety, quality, and abuse prevention. Do not share government IDs, passwords, payment card numbers, or sensitive health information in chats.
4. Legal bases (EEA / UK / similar jurisdictions)
Where the GDPR or equivalent law applies, we rely on:
- Contract — to provide the service you request;
- Legitimate interests — security, fraud prevention, analytics, and service improvement (balanced against your rights);
- Legal obligation — tax, accounting, and regulatory compliance;
- Consent — where required (e.g. non-essential cookies or optional marketing).
5. Retention
We retain data only as long as necessary for the purposes above, including:
- account and chat data — while your account is active and for a reasonable period after closure;
- payment records — as required for accounting and tax (typically up to 7 years);
- security logs — typically up to 12 months.
You may request deletion subject to legal and operational requirements (e.g. fraud investigations, open disputes, or statutory retention).
6. Sharing and processors
We may share data with trusted processors including: cloud hosting, payment processors, AI service providers, authentication partners, email delivery, and analytics (if enabled). All processors are bound by contractual confidentiality and security obligations. We may disclose data to authorities when legally required.
7. International transfers
Your data may be processed in countries outside your own. Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
8. Your rights
Depending on your location, you may have the right to access, rectify, erase, restrict, object to processing, port your data, and withdraw consent. To exercise your rights, email help@flirtmuse.com. We respond within one month where GDPR applies. You may lodge a complaint with your local data protection authority.
9. Security
We use technical and organisational measures including TLS encryption in transit, access controls, secure session handling, and least-privilege internal access. No method of transmission over the internet is completely secure; use the service at your own risk.
10. Children
FlirtMuse is strictly for adults aged 18+. We do not knowingly collect personal data from anyone under 18. If you believe a minor has used the service, contact us immediately at help@flirtmuse.com and we will take appropriate action.
11. Contact & data controller
Pepperose LTD
The Maylands Building, Office 42
Maylands Avenue
Hemel Hempstead, England, HP2 7TG
Privacy enquiries: help@flirtmuse.com
Last updated July 7, 2026.